Frequently Asked Questions
- Who can I speak to if I have a problem navigating the site?
Please contact Molly or Tammy at either 910-465-3386 or 910-338-9667.
- How do I register or log-in?
At checkout, you will have the option to REGISTER as a first time buyer or LOG-IN if you are a return customer. When you register your account will be created for you to return to in the future. If you ever forget your log-in or password, the site provides you with a button to click to retrieve your password.
- I forgot my password. How do I retrieve it?
Continue shopping. You will have an opportunity to log-in at check-out. There you will find the link to retrieve your password. Click "email password" on this page, and your password will be emailed to you. You may also call us at either 910-465-3386 or 910-338-9667, and we will reset your password for you.
- Does it cost money to be a member?
No. You do not pay to be a member of the FEAST Down East Buyers' Club.
- When can I begin my shopping for each Thursday delivery?
We update all product availability information on Wednesdays and Thursdays as our farmers provide us with this information. We strongly encourage buyers to go online and order anytime between 11 am on Friday mornings through 12 noon on Tuesday.
- Why can't I pay by credit card?
We do not accept credit card payments at this time in favor of Paypal, which is a secure site where you may pay using your credit card. You are not required to create a Paypal account to pay securely by credit card on Paypal.
- May I pay with cash?
Yes, you may pay with cash or check at the time of pick-up. We prefer that you pay by Paypal at the time of your order.
- When I finish paying, I can't log-out. Did my order go through?
Yes. You will receive an order confirmation from FEAST Down East via your registered email address. If you do not receive a confirmation email, please email Molly - rouseym@uncw.edu or telephone us at either 910-465-3386 or 910-338-9667.
- When I finish paying at Paypal, I am taken back to the home page. Did my order go through?
Yes. You will receive an order confirmation from FEAST Down East via your registered email address. You will also receive an email from Paypal confirming your payment. If you do not receive a confirmation email, please email Molly - rouseym@uncw.edu or telephone us at either 910-465-3386 or 910-338-9667.
- How do I get my order? Is it delivered?
Your order will be delivered to your chosen pick-up location on Thursdays. Please make certain to choose your pick-up location at the time of check-out so that we know where to deliver. You may choose between 3 locations: Burgaw - Historic Train Depot, UNCW - the POD, and Cameron Art Museum - Downtown Wilmington.
- What if I cannot or forget to pick up my order?
If you anticipate difficulty picking up your order, please telephone us at your earliest convenience to make other arrangements (at either 910-465-3386 or 910-338-9667). If we have not heard from you by the end of your pick-up time, we will do our best to contact you for other pick-up arrangements. If we do not hear from you and are not able to reach you by the end of pick-up time, we donate all items to the Wilmington Housing Authority.
- Is it all organic produce?
You will find a wide variety of options on our site, and each item will list the farmer's growing method on the item description. You will find items that are grown using the following methods:
i. Conventional - Chemical fertilizers and pesticides are used to manage soil fertility and weeds and insects.
ii. Pesticide-Free - Our 'Pesticide-Free' farmers grow their products using organic growing methods, but they are not certified organic growers. This means that they use only organic pesticides and fertilizers if/when they need to do so.
iii. Certified Organic - These farmers have been USDA certified as organic growers. They adhere to rigorous standards of crop production, and minimally apply only certified, approved organic fertilizers and pesticides as needed.
- How do you choose the farms you source from?
Our farmers come to us looking for new markets, or wanting access to markets they have not been able to tap into. We provide them with marketing and distribution of their products, as well as education and support for their overall success.
- How do I become a wholesale buyer?
You do not have to be a business to purchase from us as a wholesale buyer. Anyone is welcome to purchase wholesale quantities. Please contact us at either 910-465-3386 or 910-338-9667 for your wholesale buyer's access code..
